Scroll down to see how to empty your cache or manage your passwords

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How to Empty Your Cache:

Most browsers enable caching so that pages load faster. However caching can occasionally cause problems. If you enter your correct UserID and password, but are unable to enter the site, it is possible the cache is causing a problem. Below are instructions on how to empty your cache:

PC using Internet Explorer

• Click on TOOLS on the "Menu Bar" (If your "Menu Bar" is not shown, press the "ALT" key to temporarily see the "Menu Bar")
• Choose INTERNET OPTIONS.
• Select the GENERAL tab.
• On new versions of IE choose the area for BROWSING HISTORY the clck "DELETE"
• Check TEMPORARY INTERNET FILES (you may also wish to select "PASSWORDS" here to delete those if you are having password issues) .
• Select DELETE FILES.
• Click OK to delete files (AKA "cache").

 

PC using Netscape

• Click on EDIT.
• Choose PREFERENCES.
• Click ADVANCED.
• Click CACHE.
• Click CLEAR DISK CACHE.
• Click OK to remove the cache.

 

Macintosh using Safari

• Click Safari
• Then Select Empty Cache

 

Macintosh using Netscape

• Select the EDIT menu.
• Choose PREFERENCES.
• Click ADVANCED.
• Choose the CACHE option.
• Click CLEAR DISK CACHE NOW.
• Click OK.

 

Macintosh using Internet Explorer

• Select the EDIT menu.
• Choose PREFERENCES.
• Click on WEB BROWSER.
• Click ADVANCED.
• Choose the CACHE option.
• Click EMPTY NOW.
• Click OK.

How to Manage Passwords:

Password managers store names and passwords on your hard drive and enter them automatically when you visit certain sites. This can be helpful if you don't want to enter your username and password every time you visit web sites that require you to log in. However, for security reasons, you may prefer to enter this information yourself rather than save it on your hard drive. Also, conflicts can arise when a site changes passwords. Sometimes you will need to manually remove old passwords from your password manager as shown below:

PC using Netscape:

This section describes how to use Password Manager dialog box to control your stored passwords. If you are not already viewing it, follow these steps:

1. Open the Edit menu and choose Preferences.

2. Under the Privacy & Security category, click Passwords. (If no subcategories are visible, double-click Privacy & Security to expand the list.)

3. Click Manage Stored Passwords. The Password Manager has two tabs:

* Passwords Saved: Click this tab to view the list of sites for which Password Manager has saved your user name and password & that is, the sites for which you selected "Yes" in response to Password Manager's request to store logon information. The second column shows the user name for each site. If the password is stored in encrypted form, "(encrypted)" appears after the user name. (The stored passwords themselves are not displayed.) If you remove an entry from the list, the stored user name and password will be discarded, and you will need to log in manually the next time you visit that site.

* Passwords Never Saved: Click this tab to view the list of sites for which you selected "Never for this site" in response to Password Manager's request to store logon information. If a site is included on this list, you must always type in your user name and password manually when you log onto this site. If you remove an entry from this list, Password Manager will again ask you, the next time you log onto the site, whether to store your user name and password.

4. Regardless of which tab you are viewing, you can remove entries from the list as follows:

- Remove: Select one or more entries that you want to remove, then click Remove.

- Remove All: Click this button to remove all the entries listed in the tab you are viewing.

 

PC using Firefox

1. In Firefox, from the Tools menu, select Options.
   
2. Click the Security icon near the top of the window.
   
3. Click Saved Passwords.
   
4. To delete all your saved passwords, click Remove All . To view your saved passwords so that you can choose which ones you'd like to delete, click Show Passwords . Highlight the passwords you'd like to delete and click Remove .
   
5. When you're finished, click Close.
   
6. To keep Firefox from storing any more passwords, uncheck Remember passwords for sites .
   
7. To close the Options dialog box, click OK .

 

 

PC using Internet Explorer (IE8 shown below)

The AutoComplete feature saves previous entries you've made for Web addresses, forms, and passwords. To delete entries from the Address bar, you must clear your History folder. You cannot clear individual entries from the list of saved entries.

1) On the Tools menu in Internet Explorer, click Internet Options.

2) Click the General tab and click Delete.

3) Check PASSWORDS and click delete.

Notes: When typing information in Web forms, and typing passwords, you can remove an item from the list of suggestions by clicking the item and then pressing the DELETE key.
For Help on an item, click at the top of the dialog box, and then click the item.

 

 

MAC OSX Using Firefox

1. In Firefox, from the Firefox menu, choose Preferences..
   
2. Click the Security icon near the top of the window.
   
3. Click Saved Passwords.
   
4. To delete all saved passwords, click Remove All . To remove certain passwords and not others, select a specific site and click Remove .
   
5. When you're finished, close the Password Manager.
   
6. To keep Firefox from storing any more passwords, uncheck Remember passwords for sites .

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